Privacy Policy

TQUELL ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Service").

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies, please do not access or use our Service.

This policy applies to all users of TQUELL, including users in the United States, European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws.

We use the information we collect to:

• Provide Our Service: Deliver trading signals, screener results, watchlist functionality, and position guidance based on your preferences.
• Personalize Experience: Customize content, recommendations, and notifications based on your interests and activity.
• Process Transactions: Handle subscription payments, upgrades, and refund requests.
• Communicate: Send service updates, security alerts, support responses, and marketing communications (with your consent).
• Improve Service: Analyze usage patterns to enhance features, fix bugs, and develop new functionality.
• Ensure Security: Detect and prevent fraud, abuse, and unauthorized access.
• Legal Compliance: Comply with applicable laws, regulations, and legal processes.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our business (see Section 5).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
• Protection: To protect our rights, privacy, safety, or property, or that of our users.
• With Consent: When you explicitly consent to sharing.

Aggregated, anonymized data that cannot identify you may be shared for analytics, research, or marketing purposes.

We use the following third-party services to operate TQUELL:

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication, session management, and security. Cannot be disabled.
• Preference Cookies: Remember your settings, theme preferences, and display options.
• Analytics Cookies: Help us understand how users interact with our Service (anonymous, aggregated data).

Do Not Track: We honor Do Not Track (DNT) browser signals and do not track users who have enabled this setting.

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• Password Security: Passwords are hashed using bcrypt with salt rounds.
• Access Controls: Strict role-based access controls for our team members.
• Infrastructure: SOC 2 compliant hosting providers with regular security audits.
• Monitoring: Continuous monitoring for suspicious activity and potential breaches.

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your personal data as required by law.

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, plus 30 days after deletion for recovery purposes.
• Trading History: Retained for 3 years to support your performance analysis.
• Payment Records: Retained for 7 years as required for tax and accounting purposes.
• Support Communications: Retained for 2 years after resolution.
• Log Data: Automatically deleted after 90 days.

You may request deletion of your data at any time (see Section 9). Some data may be retained longer if required by law or for legitimate business purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request your data in a machine-readable format.
• Restriction: Request that we limit how we use your data.
• Objection: Object to certain processing of your information.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at privacy@tquell.com. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we've collected about you.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: Opt-out of the "sale" of personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, email privacy@tquell.com with the subject "CCPA Request."

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

Data Controller: TQUELL is the data controller for the purposes of GDPR.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@tquell.com.

Your information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your country of residence.

When we transfer data internationally, we implement appropriate safeguards:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Binding Corporate Rules for internal transfers

By using our Service, you consent to the transfer of your information to the United States and other countries as described in this policy.

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent notice on our Service
• For significant changes, provide at least 30 days notice before they take effect

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact your local data protection authority.